I’ve spent a large part of my career as a commercial writer in my own small business. Small business owners are responsible for everything. I was writer, peer reviewer, company book-keeper, chief executive, project manager, strategic planner, stores manager, cleaner of toilets, sales person and, of course, the big ‘M’ word. The one I feared. Marketing. So I learnt how to promote my business by non-marketing; marketing that doesn’t feel like marketing. Marketing that an introvert like me could do just by being myself.
It was good preparation for being a self-published writer. Again, I am running my own business. And again, I’m out in the world vigorously non-marketing.
Non-marketing is about being present
The first rule of non-marketing is to spend time with people who might want to read your book. Get to know them. Talk to them about the things that interest you. Find out what interests them. Be present.
In traditional non-marketing, writers joined Toastmasters, and Rotary, and the local bowling club. They went to book fairs and gardening clubs; talked at schools and writers’ workshops; went to dinner with agents and editors and book clubs. And we can still do all of those things.
Today, we can also spend time with people all over the world, using the Internet. You don’t have to be everywhere; choose two or more from Facebook, Twitter, Instagram, Youtube, Pinterest, blogging and all the others. Then go and meet people. Be present.
Non-marketing is about being genuine
If you want a friend, the old saying goes, you have to be a friend. The second rule of non-marketing is to offer others a helping hand. One of the things I really love about the romance writing community is the open-hearted, open-handed and genuine approach to helping others.
This isn’t about reciprocal arrangements: like my page and I’ll like yours, review my book and I’ll review yours. It isn’t about sucking up, either. Being genuine means giving because I can, because I know the answer to your question, or have the contact you need, or have a blog and would love you to be my guest.
The flashy insincere marketers might also be helpful, but always there’s an agenda. Sponsorships are often this kind of marketing. The support comes with strings attached, in the form of opportunities to sell their service or product. Sponsored by [insert name of famous soda drink here].
As non-marketers you’ll be helpful because you are genuinely interested. You want to know about the birth of a friend’s grandchild. You celebrate your friend’s acceptance letter from a publisher because you’re genuinely happy for them. You hunt your research database for an obscure fact someone has asked for. You send you a condolence message because someone’s troubles touch your heart.
Non-marketing is about offering a unique experience
If you’re present in a community who love the kind of books you write, one way you can be genuinely helpful is to offer them your book. Not in a ‘buy, buy, buy; me, me, me’ used car salesman way, but gently, as part of the conversation.
Let’s say people are talking about the kinds of protagonist they prefer. You may, if it fits in the conversation, use a description of your own protagonist to illustrate your point. Keep it short. Make it interesting.
It helps to be very clear about what you do that is different, and to have a few lines you can use. If someone asks what I write, I say ‘historical fiction with strong heroines, heroes who can appreciate them, and complex plots full of mystery and suspense’. It’s a tagline I’m working on, and constantly changing, but it’s getting there. My hero Rede is “a man driven by revenge who needs to move beyond his past before he can have a future”.
And there you have it. I’ve used my work to give two illustrations of my point. And I don’t need to belabour it until you’re bored, or sell you something today. Today, we have more important things to talk about, such as how you can turn a friend into a long-term reader.
Non-marketing is about being good at what you do
Insincere marketers rely on lots of noise to keep driving new customers to their product. Non-marketers know that the best customers of all are the ones who love your product so much that they will sell it for you, by telling all their friends.
So write a good book. No. Cancel that. Write the best book you can. And when you’ve finished, write a better one. Never stop learning; never stop improving. Your best marketing tool is your library of successful publications.
Non-marketing is about building long-term relationships
I don’t want readers. Or, at least, I don’t want just readers. I want to make friends who will stay with me for the journey.
Readers, yes. People who find I offer them a reading experience they can’t get from anyone else, so they wait for my next book and pounce on it as soon as it goes on pre-order. People who will contact me and tell me what they like, discuss my characters, adopt my heroes as book boyfriends and my heroines as BFFs, argue about the motivations of my villains, pick up some of my subtle jokes and codes.
And fellow writers. People who will laugh at the things I laugh at, tell stories about their craft that inspire, amuse, or dismay, help me out and accept my help, understand the journey — its costs and its rewards.
Above all, I want friends who care about books and about story telling, and who are happy to talk about them. And the heart of non-marketing is making friends.
Judy holds a Masters in Communication, and is accredited in public relations through the Public Relations Institute of New Zealand. As a writer and editor for a broad range of government and private-sector organisations, she has applied her clear writing skills to topics as diverse as insurance, climate change, income tax, genetics, finance, local government, and health.